NiceTrax, LLC
Privacy Policy
NiceTrax helps people share live activity and location information with groups they choose. This Privacy Policy explains what information NiceTrax, LLC ("NiceTrax," "we," "us," or "our") collects through the NiceTrax mobile application, website, and related services (collectively, the "Services"), why we use it, when we disclose it, and the choices available to you.
1. Scope
This policy applies to information handled by NiceTrax through the Services. It does not govern the independent practices of Apple, Google, mobile carriers, device manufacturers, or third-party websites and services that you choose to use.
2. Information we collect
Account and profile information
When you create or manage an account, we collect information such as your name or display name, email address, authentication information, profile image if you choose to provide one, and account preferences. If you sign in through a third-party sign-in provider, we receive the information that provider makes available to us based on your settings and authorization.
Precise location and activity information
With your device permission, NiceTrax collects precise geolocation, including while the app is running in the background, when you start or participate in a tracking activity or enable live sharing. This may include coordinates, timestamps, route or track history, movement, speed, elevation, heading, accuracy, and activity status. Background access allows a track or group session that you started to continue when the app is not visible.
Groups, sessions, and content you provide
We collect information you create or submit, such as group and activity names, invitations or join codes, group membership, shared tracks, messages or notes if those features are offered, and other content associated with a tracking session. We also process interactions such as joining, leaving, starting, stopping, or sharing a session.
Device, usage, and diagnostic information
We may collect device and app information such as device type, operating system and app version, language, time zone, network information, IP address, app instance or device identifiers, feature interactions, performance data, crash logs, and diagnostic events. We use this information to operate, secure, troubleshoot, and improve the Services. We do not use precise location to build an advertising profile.
Push notification information
If you enable notifications, we process a push notification token and notification preferences so we can send operational alerts, such as group invitations, tracking-session events, safety-related session status, or account and service notices. You can change notification permissions in your device settings.
Subscriptions and support
If you purchase a NiceTrax subscription in the mobile app, Apple or Google processes your payment. We receive transaction-related information such as product, subscription status, purchase or renewal date, storefront, and a transaction identifier, but not your full payment card number. If you contact us, we collect your message, contact details, and any information you choose to provide.
We collect information directly from you, automatically from your device when you use or permit the relevant feature, from other users who invite you to or interact with you in a group, and from service providers such as sign-in, infrastructure, diagnostics, notification, and app-store providers.
3. How we use information
We use information to:
- provide accounts, live tracking, route history, group coordination, cross-platform participation, subscriptions, notifications, and support;
- show location and activity information to the people or groups you choose and keep an active session synchronized across devices;
- authenticate users, prevent fraud and abuse, protect users and the Services, and enforce our terms;
- monitor performance, diagnose crashes, understand feature use, and improve the Services;
- communicate about account, security, subscription, support, and material service or policy updates; and
- comply with law and establish, exercise, or defend legal claims.
Where applicable law requires a legal basis, we process information as necessary to provide the Services you request and perform our contract with you; based on your consent, including for device permissions; to pursue legitimate interests such as security and service improvement; or to comply with legal obligations. You may withdraw consent through the app or device settings, but doing so does not affect processing already completed.
5. Location and sharing controls
Precise location is central to live and activity tracking. NiceTrax requests location access in context, before using it, and explains why it is needed. Background location is used only to continue a user-initiated tracking or sharing session when the app is not visible. It is not used for advertising.
You can stop an active session or live sharing in the app and can change location permission at any time in your device settings. Disabling precise or background location may prevent live tracking, route recording, or group updates from working as intended. Where a feature can work without location, you may continue to use that feature.
NiceTrax is a coordination tool, not an emergency service. Location information can be delayed, unavailable, or inaccurate because of device settings, connectivity, battery state, environmental conditions, or other factors. Do not rely on NiceTrax to contact emergency services or prevent injury, loss, or separation.
6. Retention and deletion
We retain personal information only for as long as reasonably necessary to provide the Services, maintain security and business records, resolve disputes, and comply with legal obligations. Different information may be kept for different periods. Active account and group information is generally retained while your account is open. Tracking-session and route data is retained until you or an authorized group owner deletes it, the applicable product retention period expires, or the account is deleted. Short-lived operational logs and backups may remain for a limited period before they are overwritten or deleted.
You may delete individual tracks or sessions where the app provides that control. You can delete your account in the app, from Settings › Account & Profile › Delete Account and Data. That phone is signed out at once, and your other devices can no longer renew their sign-in, so each stops working within the hour; your display name and profile picture are removed from your share links at once, and deleting your account and the data we keep for it online, including your activities, their share links and their tracking history, starts about an hour later and can take a little longer to finish for an account with many activities; the activities saved on that phone are deleted at once. You may also request account and personal-data deletion at info@nicetrax.com, or as described on our account deletion page. We may need to verify your identity. Account deletion removes or de-identifies personal information associated with your account, including user-generated tracking data, unless retention is required for legal, security, fraud-prevention, or dispute-resolution purposes. A record that the account was deleted is kept for 40 days, backups age out within 35 days, and service logs, which may include activity identifiers and IP addresses, are kept for up to 90 days. Deleting your account does not cancel a subscription, which you manage with Apple or Google. Information already saved or independently recorded by another user may remain under that user's control.
Deletion of your NiceTrax account does not automatically cancel an App Store or Google Play subscription. Manage or cancel the subscription through the store where you purchased it. We may retain limited transaction records as required for accounting, tax, fraud prevention, or legal compliance.
7. Your choices and privacy rights
You can manage sharing sessions, group participation, profile information, and certain history from within the app. You can manage location and notification permissions through your device settings and subscription settings through Apple or Google.
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information; to object to or restrict certain processing; to withdraw consent; and to appeal a decision on a privacy request. You may also have the right to lodge a complaint with your local data-protection authority. We will not discriminate against you for exercising an applicable privacy right.
California and other U.S. state privacy rights
If a U.S. state privacy law applies to NiceTrax and to your information, you may have the rights described above and the right to confirm whether we process your personal information. NiceTrax does not sell personal information or share it for cross-context behavioral advertising, and therefore does not offer an opt-out for those activities. Precise geolocation may be considered sensitive personal information. We use it only to provide the tracking and related functions you request and for permitted operational purposes, not to infer unrelated characteristics about you.
To submit a request, email info@nicetrax.com and describe your request and state or country of residence. We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification directly with you. We will respond within the period required by applicable law.
We do not knowingly use or disclose sensitive personal information for purposes that require a right to limit under California law. We do not offer financial incentives for personal information.
8. Children
NiceTrax is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Users must also meet any higher minimum age required in their country to consent to data processing without parental authorization. If you believe a child provided personal information in violation of this section, contact us so we can investigate and delete it as appropriate.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including safeguards appropriate to sensitive location data. No transmission, storage system, or security measure is completely secure, and we cannot guarantee absolute security. Protect your account credentials and group invitations, use groups only with people you trust, and notify us if you suspect unauthorized access.
10. International users
NiceTrax is based in the United States. If you use the Services from another country, your information may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate. Those countries may have privacy laws different from those where you live. Where required, we use recognized safeguards for international transfers.
11. Changes to this policy
We may update this policy as our Services or legal obligations change. We will post the revised policy at this URL and update the effective date. If a change materially affects your rights or how we use personal information, we will provide additional notice when required, such as through the app or by email.
12. Contact us
For privacy questions or requests, contact:
NiceTrax, LLC
Email: info@nicetrax.com
Website: www.nicetrax.com